Sometimes things just don’t go right. But it’s okay, because we accept returns if they are eligible.

Eligibility & Potential Fees

Returns can be made within 15 days from the date you’ve received all your items in the same order. Your return package must be mailed out within 7 days from the date we sent you the return instruction.

All items must be unworn and in the original condition with the original packaging and all tags attached. Hygiene stickers (if any) must be intact. Any item that appear to have been washed or altered will not quality for a refund. The original shipping fee is non-refundable in most cases (The original shipping fee refers to the actual shipping cost that we pay to the logistics company for shipping your order, not the shipping fee you paid when placing the order). Unless it’s a quality issue or problem with the order, unfortunately, we will not cover the return shipping. Please also note that we are not responsible for the customs duty on return package(s).

How to start a return?

You can start a return by sending an request email to us at [email protected] and briefly let us know the reason. We will get back to you very soon(at most 6 hours) with detailed instructions for the return.

Since return address will vary according to the ordered item(s) & customer location, please first contact us to initiate a return request and we will then send you the detailed return instructions within 6 hours.

Please kindly note, items sent back to us without first requesting a return will not be accepted.

How to ship the item(s) back？

Since return address will vary according to the ordered item(s) & customer location, please first contact us to initiate a return request and we will then send you the detailed return instructions within 6 hours.

In general, please pack all of the items that you want to return with their original packaging and include a slip with order number written. You could choose the cheapest method to ship at your location but it must have a tracking number.

Please return the package within seven days of receiving the return address. Once you have shipped the package, please let us know the tracking number and we will follow up with you once we received the package at our facilities.

Where is my refund?

After your return request has been processed and item(s) returned to our facilities, please expect up to 7 days for the refund to be issued to your original payment method.

The original shipping fee is non-refundable.

Exchanges

Please contact us at [email protected] to start an exchange request. We will get back to you very soon (6 hours max) with detailed instructions.

What is not accepted for return?

1. Swim wear, costumes, bodysuits, lingerie, underwear.

2. We cannot offer refunds on items with broken hygiene seal.

3. Final Sale items.

4. Made to order items. Custom made items. Custom printed or engraved items.

5. Free gifts cannot be returned.

Please get in touch if you have questions or concerns about your specific item.

Additional Information:

1. Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. Please follow the return instruction.

2. Please make sure you don’t include any non-Baslia items by accident in your return package. We will not be responsible for sending back those items to you.

Still Need Help?

If you need additional support, please contact us at [email protected]